Help
Questions, and a person to ask
The questions people actually ask, and how to reach a human when the answer is not here.
Contact us
Email [email protected] and we reply within two working days. Our phone number and postal address are on the contact page.
- A payment problem? Include the reference shown beside it on your billing page. It is the fastest way for us to find the charge.
- A PDF that looks wrong? Attach it. Rendering faults are refunded whether or not you have downloaded it.
- A privacy or data request? Same address. You can delete your account yourself from Account.
Before you buy
- How is the ATS Readiness Score worked out?
- It is scored out of 100 from our own rendered PDF, not from the form you filled in — we render the file, extract the text back out of it, and score that. Eight categories, every lost point named, updating as you type. It is free, and it stays free whether or not you ever buy a download.
- Will tailoring add skills I do not have?
- No. If a posting asks for something your history gives no basis for, we say so rather than writing it in and leaving you to defend it in an interview. What tailoring does change is the summary, the wording of your bullets, and the order — moving the most relevant work to the front, in the posting's own vocabulary. Each tailored version is a copy named after the job, so your original is untouched.
- Do I actually need a cover letter?
- Usually not, and we tell you which before offering to write one. It never refuses — you may know about a referral the posting does not mention — but it will not pretend a form on a job board is reading your prose. A letter starts from a job you have already saved, not from a blank page.
- What can I start from?
- Your LinkedIn profile exported as a PDF, which is read structurally rather than guessed at by a model; an old resume as a PDF or DOCX, where we keep the text and delete the file straight away; a plain structured form with no AI involved at all; or talking it through, typed, pasted or dictated. Every change is shown before it applies.
- Can I get a refund?
- Full refund any time before your first download, self-serve, no questions asked. After that the sale is final — except for rendering faults, which we refund either way. The button is next to the payment in Account → Billing.
- What happens when a subscription ends?
- Your three most recently edited resumes are saved as PDFs you keep forever, and editing pauses. Nothing is deleted or hidden, and subscribing again restores everything immediately. Subscriptions do not renew themselves.
- Do you write cover letters too?
- Yes, and they are included with the resume — there is no separate cover-letter purchase. Paste the posting into Tailor, pick the resume you are sending and press Save this job; open it under Applications and the letter is drafted from the posting and that resume, in the template that matches it. It also tells you when an application does not need a letter, before offering to write one.
- Do cover letters cost extra?
- No. Buying a resume covers every cover letter written against it, with nothing per letter and nothing to renew. On a subscription they are included for the term like everything else.
- Will I be charged again automatically?
- No. There is no auto-renewal anywhere in the product. A subscription is charged once, runs for its stated term, and then stops. Nobody is charged by surprise.
AI and your data
- Does the AI make things up?
- It is forbidden from inventing employers, job titles, dates, degrees or credentials — a hard constraint with no exceptions. Where it suggests a number it cannot verify, it marks it as an unconfirmed estimate, highlights it in amber, and lists every one of them before you download.
- Do you train AI on my resume?
- No. Requests go only to providers that do not retain or train on the content, pinned in configuration, and the app refuses to start in production if that configuration is missing.
- What does GetFinalCV do with my Google account?
- Signing in uses your Google account. We receive your name, email address and profile picture, and use them only to create your account and keep your resumes with it. We never ask for access to Gmail, Drive, Calendar or your contacts. It is the only way to sign in, so there is no password to create or for us to lose.
- What happens to a resume I upload?
- We extract the text, turn it into structured data, and delete the file immediately. It is never written to storage.
- What happens to a photo I upload?
- Location and camera data are stripped before anything is stored, and we keep your three most recent photos. Enhanced photos are shown softened everywhere in the app; the sharp version exists only inside a PDF you have paid for. Deleting a photo deletes its bytes.
- Is dictation sent to a server?
- In Chrome, Edge and Safari, no — speech recognition runs in the browser itself and no audio leaves your machine. In browsers without it, a short clip is sent for transcription and discarded once transcribed. Either way the transcript lands in a text box you edit before anything is done with it.
Editing and downloads
- Can I edit after I have paid?
- Yes, always. Buying never locks your resume, and the version you paid for stays in your library and stays downloadable forever. Updates to that resume are free for 7 days after you buy — edit as much as you like, download the new version as many times as you need, no second payment. Later than that, downloading a newly edited version is a new purchase.
- Why is the preview watermarked?
- Because the download is the product. The preview is deliberately images rather than text, so it cannot be copied or printed into a free PDF.
- How soon do I get the PDF after paying?
- Straight away — payment confirmation and delivery are the same event, and the file is normally ready within seconds. Nothing is posted and there are no delivery charges. If a payment succeeds and the file does not appear, email us with the reference from your billing page and we will either complete it or refund it.
- Where are my purchased PDFs?
- Under Account → Downloads. Every file you have bought, and every file frozen when a subscription ended, is listed there with the date it was created and the date you last downloaded it. They do not expire.
Your account
- Can I change the name and phone number on my account?
- Yes, under Account. They are used to prefill the header of a new resume and for nothing else — we never call or message you. Your sign-in email comes from Google and cannot be changed here.
- How do I delete my account?
- Account → Delete account. Access ends immediately and everything — resumes, versions, photos and purchased PDFs — is erased within 30 days. Signing in again during that window offers you the chance to cancel the deletion; after it, nothing is recoverable.
An ATS Readiness Score is our own measure of how cleanly a resume parses — it is not a prediction of any particular employer's system.